Refund Policy - the basics

1. Eligibility for Refunds

1.1. Unsatisfactory or Defective Products: - If you receive a product that is unsatisfactory or defective, you may be eligible for a refund or exchange.

1.2. Change of Mind: - We do not offer refunds for change of mind. Please review product details and specifications before making a purchase.

2. Initiating a Refund or Return

2.1. Contact Us: - To initiate a refund or return, contact our customer service team at [contact@oursonsanddaughtersllc.com] within [X] days of receiving your order.

2.2. Provide Information: - Please provide your order number, a detailed explanation of the issue, and, if applicable, photographs of the product in question.

3. Return Authorization

3.1. Authorization Process: - Our customer service team will guide you through the return authorization process. Do not send products back without proper authorization.

3.2. Return Address: - Once authorized, you will receive instructions on where to send the product.

4. Return Conditions

4.1. Unused and Unaltered: - Products must be returned in their original packaging, unused, and unaltered.

4.2. Shipping Costs: - Customers are responsible for return shipping costs unless the product is deemed defective or unsatisfactory due to Our Sons and Daughters LLC's error.

5. Refund Process

5.1. Inspection: - Upon receiving the returned product, we will inspect it to determine eligibility for a refund.

5.2. Refund Options: - If eligible, you may choose to receive a refund to the original payment method or receive store credit for future purchases.

6. Timeframe for Refunds

6.1. Processing Time: - Refunds will be processed within [X] business days after the returned product is received and inspected.

6.2. Bank Processing Time: - The time it takes for the refund to be reflected in your account may vary depending on your bank or credit card company.

7. Exchanges

7.1. Product Exchanges: - If you prefer an exchange instead of a refund, please specify this when contacting our customer service team.

8. Contact Us

For any questions or concerns about our Refund Policy, please contact us at [Oursonsanddaughters1111@gmail.com].

Thank you for shopping with Our Sons and Daughters LLC!